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What should those affected and people close to them do?

Superiors are obliged to protect employees from harassment and take measures against harassment, when it is too late for preventative measures.
Those affected should try to protect themselves, document all offensive acts, and seek out the appropriate kind of support.
Persons close to those affected, such as colleagues or persons of trust outside their immediate vicinity, can help by talking and listening in an atmosphere of trust and support, possibly coupled with their willingness and ability to act as witnesses.
Those affected AND witnesses, informants as well as persons of trust involved in procedures dealing with sexual harassment / violence are under special protection according to the Equal Treatment Act, and must therefore not be discriminated against on grounds of their involvement or solidarity: prohibition of discrimination pursuant to §20b Federal Equal Treatment Act (§20b B-GlBG).